Last updated: October 2026
We collect information you provide when creating an account (name, email, phone number), information needed for provider verification (government-issued ID), service request details, booking and payment records, and usage data (pages visited, search queries) to improve the platform.
We use your information to provide and improve our services, verify provider identity, process payments, send service notifications and booking updates, handle disputes, and comply with legal obligations. We do not use your data for targeted advertising.
We share limited profile information between customers and providers to facilitate service connections (e.g. your name and contact number are shared with a provider when you confirm a booking). We share data with payment processors and identity verification partners as required. We do not sell your personal data to third parties.
We use industry-standard encryption for data in transit (HTTPS) and at rest. Sensitive data such as identity documents are stored with restricted access. Payment card details are never stored on our servers — they are handled directly by our payment partner (Paystack).
We retain your account data for as long as your account is active. Booking records are retained for 7 years for legal and audit purposes. Identity documents submitted for verification are deleted after verification is complete, unless required by law.
You have the right to access the personal data we hold about you, request corrections, request deletion of your account, and withdraw consent for non-essential data processing. To exercise these rights, contact us at privacy@citytaska.com.
We use essential cookies to keep you signed in and to manage your session. We also use your browser's local storage for preferences: your selected country and city, providers you save, whether you have seen our cookie notice, and a few technical flags (for example, that your welcome email was sent, and page state while you navigate). CityTaska does not currently use analytics or advertising cookies, tracking pixels, or session recording, and does not record campaign or advertising parameters from links. You can clear cookies and site data in your browser settings; you will then need to sign in again.
Our platform relies on these third-party services, each governed by its own privacy policy: Supabase (data storage and sign-in), Vercel (website hosting), Cloudinary (storing and delivering profile and portfolio images), Resend (sending and receiving email), Paystack (provider subscription payments), Dojah (identity and business-registration checks for providers who verify their profile, including a live selfie and face comparison; CityTaska keeps only the results), Google (only if you choose to sign in with Google), and ipapi.co (on your first visit, your IP address is used to detect your approximate country so we can show relevant services; the result is saved in your browser so this happens once).
We may update this Privacy Policy periodically. We will notify you of material changes by email or prominent notice on the platform. Your continued use after changes take effect constitutes acceptance.
For privacy-related enquiries, contact us at privacy@citytaska.com or through the Contact page.
